Terms of Service

1. Acceptance of Terms

By accessing or using the website www.wanlongintl.com (the "Site") and the services offered by WanLong International Co., Ltd. ("WanLong," "we," "us," or "our"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you must not access or use our Site or services.

These Terms apply to all visitors, users, customers, and business partners. They govern your use of our website, inquiry forms, quotation processes, order management, and all related services.

2. Description of Services

WanLong International is a manufacturing and global sourcing company based in Shenzhen, China. We provide the following B2B services to international buyers:

• Product sourcing & manufacturing: Identifying, developing, and manufacturing products across eco-friendly packaging, kitchenware, household storage, cutlery, fitness, pet supplies, and travel/outdoor categories
• OEM/ODM services: Custom product development, mold making, private labeling, and packaging design
• Quality control: Pre-production, in-line, and pre-shipment inspection coordination; third-party lab testing arrangements
• Export coordination: Logistics, documentation, and regulatory compliance for international shipments
• Information services: Product catalogs, specifications, market insights, and quotation documents provided through our website

Our website serves as an information and communication platform. Submitting an inquiry or quotation request through our Site does not constitute a binding purchase order or contract unless confirmed through a separate written agreement.

3. Use of Our Website

3.1 Permitted Use

You may use our Site for legitimate business purposes, including:

• Viewing product information, specifications, and catalog materials
• Submitting inquiries, quotation requests, and sample requests
• Communicating with our team about potential business opportunities
• Accessing publicly available content and resources

3.2 Prohibited Use

You must not:

• Use the Site for any unlawful purpose or in violation of any applicable laws or regulations
• Submit false, misleading, or fraudulent inquiry or order information
• Attempt to gain unauthorized access to our systems, accounts, or data
• Interfere with or disrupt the Site's functionality, servers, or networks
• Copy, distribute, or modify any content from the Site without our written permission
• Use automated tools (bots, scrapers) to extract data from our Site without authorization
• Resell, redistribute, or commercially exploit any content obtained from our Site
• Transmit any viruses, malware, or harmful code through our Site

4. Quotations, Orders, and Commercial Terms

4.1 Quotations

Quotation requests submitted through our Site are informational only. A formal quotation will be issued separately by our team after review. Quotations are subject to:

• Product availability, material costs, and manufacturing capacity at the time of order
• Confirmation of specifications, quantities, packaging, and compliance requirements
• Valid for the period stated in the quotation document (typically 30 days)

4.2 Orders and Contracts

A binding commercial agreement is formed only when both parties sign a written purchase order, proforma invoice, or sales contract that specifies:

• Product descriptions, specifications, and quantities
• Pricing, payment terms, and currency
• Delivery schedule, shipping method, and destination
• Quality standards, inspection criteria, and acceptance terms
• Applicable trade terms (e.g., FOB, CIF, EXW per Incoterms 2020)

4.3 Pricing and Payment

All prices quoted are subject to change based on raw material costs, exchange rate fluctuations, and manufacturing conditions. Payment terms will be specified in the written agreement. Typical terms include:

• 30% deposit upon order confirmation; 70% balance before shipment (most common)
• 100% advance payment for sample orders and small trial orders
• Letter of Credit (L/C) for larger orders, subject to bank verification

4.4 Samples

Sample availability and pricing are determined on a case-by-case basis. Samples may be charged at cost plus shipping. Custom samples requiring new molds or special materials may incur additional charges and longer lead times, as communicated before proceeding.

5. Quality, Compliance, and Product Standards

Product quality and compliance are subject to the terms specified in the written purchase agreement. Key principles:

• Specifications: Products will be manufactured to the specifications confirmed in writing by both parties. Any changes must be documented and agreed upon before production begins.
• Inspection: We coordinate pre-shipment inspection (PSI) based on AQL standards as agreed. Third-party inspection by SGS, Intertek, or other designated agencies can be arranged at the buyer's request and cost.
• Compliance: Compliance testing (FDA, LFGB, EU food contact, CE, REACH, etc.) is coordinated based on the destination market and product category. Responsibility for ensuring products meet specific market requirements is shared as agreed in the contract.
• Disputes: Quality disputes will be resolved through inspection reports, photographic evidence, and good-faith negotiation. If no resolution is reached, the matter will be handled per the dispute resolution clause in the sales contract.

6. Intellectual Property

6.1 Our Rights

All content on our Site — including text, images, product descriptions, specifications, catalogs, logos, design elements, and software — is the property of WanLong International or its licensors and is protected by copyright, trademark, and other intellectual property laws.

6.2 Customer IP

When you provide custom designs, branding, logos, or specifications for OEM/ODM projects, you represent that you own or have the right to use such intellectual property. WanLong International will use customer IP only for the agreed manufacturing purpose and will not disclose it to unauthorized third parties.

6.3 Restrictions

You may not copy, reproduce, distribute, or create derivative works from any Site content without our prior written consent. Product images and specifications provided on our Site may be used for evaluation purposes only — commercial redistribution requires a separate licensing agreement.

7. Confidentiality

Both parties agree to treat as confidential any proprietary information shared during business discussions, including:

• Pricing structures, cost breakdowns, and supply chain details
• Custom product designs, mold specifications, and formulation data
• Business plans, customer lists, and market strategies
• Unpublished product information and development projects

Confidentiality obligations survive the termination of any business relationship. For formal engagements, a separate Non-Disclosure Agreement (NDA) may be executed.

8. Disclaimer and Limitation of Liability

8.1 Website Content Disclaimer

While we strive to provide accurate and up-to-date information on our Site, product specifications, pricing, availability, and compliance details may change without notice. We do not guarantee that all information on the Site is complete, current, or error-free. Product images may be representative and may differ from actual products.

8.2 No Warranties

Our Site and its content are provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

8.3 Limitation of Liability

To the maximum extent permitted by law, WanLong International shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our Site or services, including but not limited to loss of profits, data, business opportunities, or goodwill.

Our total liability for any claim arising from or related to our Site shall not exceed the amount of the last confirmed commercial transaction between the parties, or USD 1,000 if no such transaction exists.

9. Indemnification

You agree to indemnify, defend, and hold harmless WanLong International and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, or expenses arising from:

• Your breach of these Terms of Service
• Your violation of any applicable law or regulation
• Intellectual property infringement related to designs, logos, or specifications you provide
• Any third-party claim resulting from your use of our Site or services

10. Force Majeure

Neither party shall be liable for failure or delay in performing obligations due to events beyond reasonable control, including but not limited to:

• Natural disasters, pandemics, or epidemics
• Government actions, trade restrictions, export controls, or sanctions
• War, terrorism, or civil unrest
• Supply chain disruptions, material shortages, or transportation failures
• Power outages, internet disruptions, or infrastructure failures

The affected party shall promptly notify the other party and make reasonable efforts to mitigate the impact. If the force majeure event continues for more than 90 days, either party may terminate the affected agreement without liability.

11. Export and Trade Compliance

As a China-based export company, WanLong International complies with applicable Chinese export laws and regulations. Buyers are responsible for ensuring compliance with the import regulations of their destination country, including:

• Import licensing, customs duties, and tariff classifications
• Product safety, labeling, and consumer protection requirements
• Food contact material regulations (FDA, LFGB, EU Regulation 1935/2004, etc.)
• Anti-dumping, countervailing duty, and trade remedy measures
• Sanctions, embargoes, and restricted party screening

We will not process orders that violate applicable export control laws, sanctions, or trade restrictions. We reserve the right to decline orders that cannot be legally fulfilled.

12. Dispute Resolution and Governing Law

12.1 Governing Law

These Terms of Service are governed by the laws of the People's Republic of China, without regard to conflict of law principles. For individual sales contracts, the governing law will be specified in the contract.

12.2 Dispute Resolution

We encourage good-faith negotiation as the first step in resolving any disputes. If negotiation fails, disputes shall be resolved through:

• Arbitration: International commercial disputes may be submitted to arbitration per the terms in the sales contract (e.g., CIETAC, ICC, or HKIAC arbitration)
• Court jurisdiction: For matters not subject to arbitration, disputes shall be submitted to the competent courts of Shenzhen, China

13. Termination

We may terminate or suspend your access to our Site at any time, without prior notice, for:

• Breach of these Terms of Service
• Fraudulent, abusive, or disruptive behavior
• Legal or regulatory requirements
• Business discretion (with reasonable notice where practicable)

Upon termination, your right to use our Site ceases immediately. Sections regarding intellectual property, limitation of liability, indemnification, confidentiality, and dispute resolution shall survive termination.

14. General Provisions

14.1 Entire Agreement

These Terms constitute the entire agreement between you and WanLong International regarding the use of our Site. For commercial transactions, the written sales contract or purchase order supersedes these Terms where applicable.

14.2 Amendments

We reserve the right to modify these Terms at any time. Material changes will be posted on our Site with an updated effective date. Your continued use of the Site after changes are posted constitutes acceptance of the revised Terms.

14.3 Severability

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

14.4 Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

14.5 Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations to any successor entity.

15. Contact Us

For questions about these Terms of Service, please contact: